Follow up on failed deliveries
Request approval for WhatsApp follow-up and arrange a delivery reattempt.
Run Early access
Delivery and returns
Work with ClickPost and your couriers to resolve failed deliveries and reduce returns to origin.
02 / Workflow
From checks to approved work
- 01
Follow up on failed deliveries
Request approval for WhatsApp follow-up and arrange a delivery reattempt.
- 02
Check COD risk before dispatch
Score orders using pincode history, payment type and buyer history.
- 03
Choose couriers by pincode
Recommend courier rules using delivery history, weight and rates.
- 04
Check freight invoices
Compare billed weights and rates with shipment records.
- 05
Track B2B dispatch
Keep appointments, tracking and proof of delivery in one view.
04 / Policy ledger
Choose what runs and what waits
1 Auto · 3 Ask you · 1 Never
Track shipments, score risk and prepare draftsAuto
Monitor delivery events and draft follow-ups, rules and freight disputes.
Contact buyers on WhatsAppAsk you
Approve buyer messages and proposed delivery reattempts.
Change courier rules or switch COD to prepaidAsk you
Approve allocation rules and payment changes before they take effect.
Raise freight disputesAsk you
Review weight and rate differences before a dispute is raised.
Reattempt without customer confirmationNever
Actions outside the configured policy remain blocked for this workflow.
05 / Capabilities
Keep daily work in view
Check COD risk before dispatch
Score orders using pincode history, payment type and buyer history.
Choose couriers by pincode
Recommend courier rules using delivery history, weight and rates.
Check freight invoices
Compare billed weights and rates with shipment records.
Track B2B dispatch
Keep appointments, tracking and proof of delivery in one view.
06 / Systems
Channels and systems
ClickPost
07 / Questions
Questions
Does this work with our couriers?
Growlane works with ClickPost and your couriers. Delivery history informs recommendations by pincode.
How are risky COD orders handled?
Risk checks run before dispatch. Your team approves buyer contact and any switch from cash on delivery to prepaid.
08 / Related
Related products
AI for your OMS
Capture channel POs, create sales orders and coordinate dispatch in your existing OMS.
AI for your WMS
The Warehouse agent connects inward stock, channel availability, packing and delivery in your existing WMS.
Planning, P&L and recovery
Growlane plans replenishment against demand and shows margin after channel costs.
Fewer failed deliveries. Fewer returns to origin.
Work with ClickPost and your couriers to resolve failed deliveries and reduce returns to origin.
- Track shipments, score risk and prepare drafts
- Contact buyers on WhatsApp
- Follow up on failed deliveries